How to transfer my Premium account to a new device/email address

Modified on Fri, 1 Mar at 6:20 PM

You recently switched phones and need to know how to restore your Premium account on your new device?

You want to transfer your Premium account from one email address to another (change the registered email)?

Before taking our suggestion for this issue, kindly read some relevant points of our policy: 

  1. Many devices can use one Premium account as long as they share the same operating system (OS).
  2. Switching Premium accounts between iOS and Android is not possible due to platform differences.
  3. Subscriptions and payments are linked to one registered email. 
  4. All account issues and payment issues are handled by either the Google Play Store or Apple App Store.

Here are typical issues and their troubleshooting respectively:

Issue 1: Switch phones which share the same OS

To retrieve your Premium access: 

  1. Log in to the email address that you utilized to purchase the app on either the Google Play Store or App Store. 
  2. Start downloading and installing the app again to verify the Premium access. 
    (Continue doing step 3 if you are using iPhones/iPads)
  3. Open app > Settings (>Store) > tap on the ‘Restore purchases’ option. If you see your purchase, restart the application and check if the Premium version is available.

Related topic: Still ads and being asked for buying when already purchased 

Issue 2: Change phone from Android to iOS or vice versa / Change registered email address

In this case, you are unable to transfer the Premium account. If it has been less than 48 hours since you purchased the Yearly/Lifetime package, it is possible to follow the steps below:

Step 1: Cancel the current subscription and request a refund
Related topic: Cancel/stop a subscription and request a refund 
Step 2: Purchase a new subscription/package on your new device (new OS) / on new email address

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